Client Care & Protection

We hope you will be very pleased with our work on your behalf but if there is any aspect of our service which gives you concern or you feel you have a grievance (including a concern or grievance over our charges), please do not hesitate to contact Brian Watters personally.  (Listening to our clients, and hopefully dealing with any concerns satisfactorily, is one of the ways in which we hope to maintain and improve the service we give.) 

If Brian is not able to resolve the matter to your satisfaction, he will explain your further options.  (A copy of our written Complaints Policy & Procedure is here.) 

Solicitors in England and Wales are authorised and regulated by the Solicitors Regulation Authority of The Cube, 199 Wharfside Street, Birmingham, B1 1RN.  Our registration number is 461557.  None of the work we carry out falls outside of that regulation.  The SRA Compensation Fund may make payments in certain circumstances, such as where a client has suffered loss through the dishonesty of a solicitor.

We carry full professional indemnity insurance to a limit of indemnity of £2 million and with worldwide coverage.  Our current insurer is Axis Speciality Europe plc, 60 Great Tower Street, Fenchurch Street, London, EC3R 5AZ.